These terms explain when an order earns cashback on Dealena, how it is tracked and validated, and how it is paid. They form part of our Terms & Conditions.
What cashback is
Cashback is a share of the commission a store pays Dealena for a purchase you make through a Dealena link. It is not a discount from the store, interest, or an investment return. Cashback is paid only when the store confirms the order and the commission is payable to Dealena.
Eligibility
An order is eligible for cashback when all of these apply:
- You have a Dealena account, are 18 or older and live in India.
- You were signed in to Dealena and clicked through to the store from a Dealena offer.
- You completed the order in the same session without clicking through another cashback, coupon or deal website.
- The order meets the offer's conditions, such as product category, new or existing customer, minimum order value, and website or app.
- The order is paid and not cancelled, returned, exchanged or refunded.
Orders for gift cards, wallet top-ups, and categories the store excludes usually do not earn cashback. Bulk, resale and business purchases are not eligible.
Rates and calculation
- The rate that applies is the one shown on the offer when you clicked.
- Percentage cashback is calculated on the eligible order value reported by the store, usually after discounts and excluding GST, shipping, convenience fees and gift-wrap charges.
- "Up to" rates are the highest rate available. Other product categories may earn less.
- Flat cashback is a fixed amount per qualifying order.
- If an order is partly returned, cashback is recalculated on the items you kept.
Tracking
When you click an offer, the store or its affiliate network records the visit with a reference that links your order to Dealena. Tracking can fail if cookies are blocked, an ad blocker is running, items were already in your cart, you used a coupon not listed with the offer, or you visited another deal website before ordering. Dealena cannot pay cashback that a store has not reported to us, but we will raise a missing-cashback claim with the store where it accepts one.
Validation
After an order is tracked, it stays Pending while the store waits for its return and cancellation period to end and checks the order. This usually takes 30 to 90 days, and can take longer for travel, services or stores with longer return windows. The store then marks the order as confirmed or declined. Dealena relies on the store's decision and cannot overrule it.
Declined cashback
An order may be declined if it was cancelled, returned or exchanged, did not meet the offer's conditions, used an unlisted coupon, was flagged by the store as invalid, or broke these terms. If you think an order was declined by mistake, email support@dealena.in within 15 days of the status change and we will ask the store to review it where possible.
Missing cashback
If an order isn't tracked within 7 days, send a claim to support@dealena.in within 30 days of the order date. Include the store name, order ID, order date, order amount and a screenshot of the order confirmation. Stores decide whether to accept late or missing claims.
Payouts
- Only Confirmed cashback can be withdrawn. Tracked and Pending amounts are estimates and cannot be withdrawn.
- You can request a payout once your confirmed balance reaches the minimum payout amount shown in your account.
- Payouts are made to a UPI ID or Indian bank account in the account holder's own name. Payouts to third-party accounts are not allowed.
- We may verify your identity and payout details before paying, and may hold a payout while we look into suspected misuse.
- Make sure your payout details are correct. We are not responsible for payments sent to details you entered incorrectly.
- Any taxes that apply to cashback are your responsibility, unless the law requires Dealena to deduct them.
Reversals
If a store reverses commission after we have marked an order as confirmed, for example after a late return or a fraud check, we may reverse the matching cashback from your balance. If it has already been paid out, we may deduct it from future cashback.
Changes to offers
Stores can change rates and conditions or end offers at any time. We update the website as soon as we can. Orders already tracked keep the rate that applied at the time of the click, subject to store confirmation.
No guaranteed earnings
Dealena does not guarantee that any order will earn cashback or that you will earn any particular amount. Cashback depends on your purchases, the store's tracking and the store's approval.
Contact
Questions about cashback: support@dealena.in.